Everybody agrees that Content is King, but an effective Social Marketing strategy has one hand tied behind its back unless an effective “listening post” is an integral part of the plan.

Whenever I’m in that first client meeting or teaching a workshop, it’s always the “listening” bit that seems to resonate with people the most, and brings to the forefront exactly how you can mine the gold in these staggeringly enormous online communities, and lead target connections back to your content.

Most people and businesses can create an effective online listening post that’ll adequately serve their needs – for free. In fact, most people I know can’t keep up with the sheer number of incoming leads generated by the simplist set of tools, so before you invest in some of the pricier options out there, follow these easy steps to create your own listening post.

Set up a free Google account. – A free Google account gives you access to a number of useful, free Google tools. Everybody should have one, so go here and get yours.

Set up Google Alerts. – A Google Alert is a free tool that enables you to have key word searches delivered to you via email or RSS feed. This saves you from initiating searches every time you want to know about mentions of you, your company, your book, your competition or your favorite stuff.

RSSSet up a Google Reader. – A Google Reader is like a newspaper customized by you, to serve your unique interests. Articles are directed to your Google Reader by subscribing to their RSS Feed, that little orange button you’ll find on almost every blog or website these days.  Play around with your reader to create folders for specific business development categories. This will streamline your work process and make your business development/marketing time more effective. Click here for more detailed instructions on How to Subscribe to RSS Feeds Using Google Reader.

Set up a Twitter Management Application. – There are a boatload of useful applications that enable you to manage the insanity of Twitter more effectively. TweetDeck and HootSuite are good starter tools to help you begin to identify the people using the words that’ll tip you off to your customers, your readers, your competitors, and the media types talking about people and companies like you.

TweetDeck

Create search columns using the same key words you’re using for your Google Alerts. When you find somebody who falls into one of your business development target categories, engage them appropriately, pulling them back to your content where you do business.

These applications also allow you to link to Facebook and LinkedIn, dramatically simplifying the task of updating your status and monitoring the activity of your target connections.

Social Insanity Sign up for Nutshell Mail. – Another free service, Nutshell Mail is a sweet gizmo that will email you a summary of everything going on in all your social networking outposts so you don’t have to visit each one separately just to check in on the activity of your connections. The information you want to see and the frequency of delivery is infinitely customizable, so you can, for instance, set Nutshell Mail up to deliver you from one to twelve updates a day. While some of this is redundant with the monitoring you’re doing in your Twitter management tool, it’s simple to scroll down through the email and pick off the stuff that the other apps don’t highlight, like birthdays, new followers and quitters.

Like I said, there are much more sophisticated tools out there that will deliver you amazingly detailed data pulled from the billions of conversations going on out there on the Internet, but for most people, this simple listening post will provide a good starting point for zeroing in on your target connections in the Social Web, and deliver you a daily stream of leads for your business development objectives.

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When my friend and colleague, Norm MacInnis, asked me to speak to the New England Chapter of the Electronics Representatives Association about “social media”, I almost jumped out of my chair and jogged the three hundred miles to Boston.

Blah, blah, blah...

Since my days carry the bag for Multek, I’ve been trying to get a company in the electronics manufacturing sector to consider the benefits of using Web 2.0 tools and tactics, so I was pumped to finally be able to test drive some of my ideas, and get some feedback from a group of battle-tested industry pros.

New England Chapter of the Electronics Representatives Association

Like many industrial market segments, the electronics industry is accustomed to holding their cards painfully close to the vest, sometimes even between organizations within the same company, where engineering and supply chain management can get pretty turfy when it comes to engaging with and managing their vendors.

In the world of high tech manufacturing, the competitive edge that comes along with a technology advantage is usually joined at the hip with speed-to-market, where the timing of a company’s message is critical to maximizing revenues on the profitable front end of a product’s life cycle. These dynamics have created a culture of secrecy antithetical to the sharing nature of the Social Web.

But I was talking to sales and marketing professionals – people who make their living every day carrying their company’s messages directly to end users, and indirectly through resellers. People who only get paid when they sell something.

Having spent many years in those same trenches, I’m pretty familiar with the resources and methodologies most companies use to prospect for new business, provide customer service, and keep their finger on the pulse of their various target markets, and frankly, with the exception of those who work for the very largest companies, field sales are left to their own devices when it comes to territory development, building rapport and solidifying relationships.

I knew I would be meeting an audience looking for new ways to skin the cat.

A week later, I’m happy to report that initial reactions from the group have been positive.

“Don, you didn’t just hit it out of the ballpark, you hit it out of the parking lot”

– Norm MacInnis, President of the MacInnis Company

“I’ve been to several social media presentations, but this is the one that gave me something real that I can work with in a practical sense.”

– Deb Matulaitis, Business Development at Suntron

There are others, but you get my drift.

New England chapter of the Electronic Representative's Association

I’ve had several requests for copies of the presentation I showed, but without my ranting and digressing, the message is kinda gappy, and probably won’t make much sense to somebody who hasn’t heard my song and dance in person. As a result, I’ve created a downloadable companion guide called Social Media Starters for Industrial Sales and Marketing Applications which you can find by clicking here.

My heartfelt gratitude goes out to Norm MacInnis and the New England chapter of the Electronics Representatives Association for their hospitality. I look forward to working with the ERA again, and the opportunity to use what I’ve learned to help my friends and colleagues in the electronics manufacturing industry get a leg up on the competition in their markets and territories.

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Agents and Editors at the Philadelphia Writers’ Conference

June 10, 2010

If you’re still trying to land a literary agent, happen to be available tomorrow afternoon, and have your pitch dialed in, spending five minutes at the Philadelphia Writers’ Conference might get you one step closer to getting your book published.
Tomorrow, Friday, June 9th from 2:00 pm to 5:00 pm, agents and editors will be on [...]

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WIP – A Glossary of Social Media Terms

May 27, 2010

I’m preparing for a rash of presentations to audiences with limited exposure to the Social Web, so I figured a glossary of terms would be useful to them, and save some time during the presentations.
Anyway, I’m cobbling the glossary together based on what I’ve been able to find, but I’m sure there are going to [...]

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The 62nd Annual Philadelphia Writers’ Conference: Just the Facts

May 18, 2010

The 62nd Annual Philadelphia Writers’ Conference will take place on Friday, June 11th through Sunday, June 13th at the Holiday Inn at Fourth and Arch Streets in downtown Philadelphia.
This year’s theme is: Your Writing Stimulus Package.
Our keynote speaker is author and Wall Street Journal columnist, Jeffrey Zaslow.
In 2009, Zaslow was the author or co-author [...]

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8 Easy Ways to Promote Your Book Signing, Workshop or Event

April 24, 2010

As Marie Lamba said, crap happens in this business, but when you and your local bookstore go to the trouble of creating an event, the worst thing that can happen is NOTHING! Often a rookie author, unfamiliar with the promotional side of events, is caught by surprise when the only people who come up to [...]

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A Tale of Two Conferences: re-Set Business Forum and the 140 Characters Conference NYC

April 12, 2010

Attending elective conferences is one of those decisions I usually leave for the absolute last possible minute. I make the final call after I have a better feel for my workload, core business obligations, travel schedule, and in my case, my daughters’ sporting schedules.
What do I mean by “elective conferences”?
I mean conferences outside my core [...]

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Social Media Fast Track for Authors at the Backspace Writers Conference, May 28th in NYC

January 11, 2010

Buckle up for the fastest hour of social media how-to for authors, when the Backspace Writers Conference turns me loose from 1:00 pm to 2:00 pm on Friday, May 28th.
I’m bummed that my time slot is up against Karen Dionne’s Agent-Author Relationship panel, featuring Scott Hoffman, Norb Vonnegut, Jeff Kleinman, and Elizabeth Letts, but I [...]

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140 Characters Conference Philly Would Like to Thank Kodak

January 10, 2010

Kodak’s Jeffrey Hayzlett, a good friend of the #140conf,  has generously donated a sweet Zx1 high definition pocket video camera for us to give away at our Philly meetup next week. Thanks, Jeff.
So if you’re attending the Philly 140 Characters gig next Tuesday evening at National Mechanics and would like a shot at walking away [...]

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Does Your Web Presence Help You or Paralyze You?

January 2, 2010

Being social and remaining effectively present in a social context is, like most skills, easier for some than for others. Maybe “easy” is the wrong word.
I was having breakfast with Philly author Jonathan Maberry this past week when the simplest of examples dropped in my lap.
I’d seen a blog post earlier in the morning [...]

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